Consumers: United States
To inquire about a payment attempted when using your checking account at one of our merchant subscribers, please contact our Customer Care Department by phone. (1.800.770.3792) You will need to provide us with the following information:
- State issued driver license or identification card information
- Date of transaction
- Checking account number
- Bank routing number
- Check number
- Dollar amount
- Merchant name
- First and last name
- Complete mailing address
Please allow (2) business days for a response to your inquiry.
You may also contact vis e-mail at consumer.inquire@fnis.com or send us a letter addressed to:
Certegy Check Services, Inc.
P. O. Box 30046
Tampa, FL 33630
Fax: 727.570.4936
Fair and Accurate Credit Transactions Act ("FACT") Disclosure Request
How to Request Your Free Annual File Disclosure from Certegy Check Services
The Fair and Accurate Credit Transactions Act, usually referred to as the FACT Act, gives consumers the ability to request a free copy of their file from any consumer reporting agency once during any 12-month period. Certegy Check Services is a “specialty consumer reporting agency” under the FACT Act and maintains a toll-free telephone number for consumers to request a copy of their file.
To request a copy of your file, you can call our special toll-free number 24 hours a day. The toll-free number to request a copy of your file from Certegy Check Services is 866.543.6315. This is an automated system and you will be asked to enter your drivers license or state ID number, date of birth, checking account number, and zip code using the keypad on your touch-tone telephone.
Please note: Before calling us to request a copy of your file, have your check and drivers license or state ID card in front of you. Since drivers licenses and state ID’s may include letters as well as numbers, the automated telephone instructions will ask you to “convert” any letter to a number. For your convenience, these instructions are also presented here:
1. First press the “#” key on your telephone keypad - this tells the automated system that the next entry will be a letter.
2. Then, press the key on your telephone keypad that contains the letter you want to enter. Since there are several letters on each key, you will then need to tell us which specific letter appears on your license by entering that letter’s position on that key.
For example, if your license number contains the letter “K”, you would first press “#” , telling the system that you are going to enter a letter, followed by pressing “5” since that is where the letter “K” appears on the keypad. Then, you would press “2” since the letter “K” is the second letter on that key. This is illustrated below:
If we cannot validate your identity over the telephone from the information you give us, you will be asked to mail your request.
Also, if you prefer, you may mail your file request to us rather than using the automated telephone system. If you write to request your free annual file disclosure, you will need to include a copy of your drivers license, a voided check, and a tax or utility bill to verify that you are entitled to the information that you are requesting. Send the request for your file disclosure to:
Certegy Check Services
P.O. Box 30296
Tampa, Fl 33630-3296
For frequently asked questions regarding the FACT Act, CLICK HERE.
Consumer Collection Payments
If you are a consumer who has an outstanding check collection debt or need to remit payment, please call 1.800.437.5120. Please be prepared to provide your name, address, phone number, date of the check, the merchant name and the outstanding amount along with the claim number that is located on your collection notification letter. Or, you may remit your total amount due to:
Certegy Payment Recovery Services
PO Box 30272
Tampa, FL 33630-3272
Certegy Gold
If you would like more information as to how you can become a member of Certegy Gold to assist in future purchases using your checking account, please contact us at 1.800.282.8720, via e-mail at certegy.gold@fnis.com or simply CLICK HERE to download and print the application below to complete and mail today. In store, online, over the phone or through the mail, let Certegy Gold be your free pass to fast, secure check writing anywhere, anytime.
Certegy Check/Cheque Services
- United States
- Check Services Sales
- Merchant Credit Card Services Sales
- US and Canada (Merchants Only): 1.800.237.7506
- US and Canada (Consumers Only)
- Collection Sales (Merchants Only)
- Consumer Payments (Consumers Only)
- United Kingdom
- Check Services Sales
- Client Services (Merchants Only)
- Consumer Sales (Consumers Only): 0870 240 4222
- Ezi-Pay Sales
- Ezi-Pay Client Services (Merchants Only): 0845 600 1343
- Ezi-Pay Client Services (Consumers Only): 870 600 1027
- Public Relations and Media: Carol Stroud or Maryjane Price
- New Zealand
- General Enquiries: +64 9 300 3051
- Facsimile: +64 9 300 3052
- Ireland
- General Sales
- Client Services (Merchants Only): (1) 667 5152
- Consumer Services (Consumers Only): (1) 836 6883
- Public Relations and Media: Carol Stroud or Maryjane Price
- France
- Service Commercial
- Service Client et Technique: +33 1 41 02 85 70
- Australia
- General Enquiries
- Local: 1800 088 151
- International: +61 8 8232 2828
- Sales Enquiries
- 1800 708 608
- Facsimile +61 8 8223 7810
- Ezi-Pay Sales Enquiries: 1300 300 737