With ALS Online Collections, financial organizations can easily create well-defined collection strategies online, without programming support. ALS Online Collections is flexible in setting up collections and recovery procedures while maintaining tight control over productivity and collections policies. The system adapts to lending environments and to financial organizations’ needs and provides flexible and versatile interaction with core application systems. New queuing options and assignments can be set up in minutes, and criteria can be changed to fit an organization’s collection practices.

A new graphical user interface is available for ALS Online Collections and other Fidelity core systems. For more information, download the "Browser-Based Interface" brochure among the Quick Links on this page.

Benefits

• Customization - Offers flexible account processing, adjustable system parameters, and custom formats for letters, reports and work queues
• Work queue automation - Directs work to appropriate individual or group, weighs work based on experience, prioritizes work within queues and permits real-time referrals
• Staff management - Monitors collector workloads and performance
• Staffing efficiency - Generates collection letters, saves clerical time, cuts costs and reduces agency and legal fees
• Multicurrency portfolio management

Features

• Provides optimal flexibility in using system data
• Increases number of collection accounts processed via an online, real-time environment
• Monitors and controls broad spectrum of collector processing and performance variables
• Offers comprehensive enforcement and tracking of recovery activities