FIS offers our customers one of the most comprehensive, flexible and reliable front-end solutions available on a global basis – an end-to-end suite of solutions to assist financial institutions integrate and streamline their front-office operations as well as their back-end core processing. FIS has invested millions of dollars in both acquisitions and ongoing research and development to be able to offer our customers best-of-breed solutions throughout the financial services spectrum.
FIS’ TouchPoint® suite supplies the information you need across all delivery channels, from branches, to the Internet to contact centers, ensuring that customers receive a consistently high customer interaction experience regardless of channel method. Scalable to handle banks with even the largest transaction volumes, TouchPoint can easily be integrated to both FIS and non-FIS solutions.
TouchPoint Account Analysis is a world-class relationship management and billing services platform that combines a sophisticated and highly flexible billing engine with comprehensive reporting and relationship modeling tools.
TouchPoint Account Opening re-engineers and expedites the deposit account opening process; supports the cross-sell of complementary products and services; manages documentation and disclosures; and routes tasks to appropriate areas.
TouchPoint in Your Branches streamlines all your branch processes from the front line to the back end.
TouchPoint in Your Contact Center allows your contact center managers tol have the information they need to set goals, monitor performance, gauge training needs and administer incentive programs.
TouchPoint E-mail categorizes and prioritizes e-mail messages; automatically responds to sender; routes requests to the right place for handling; tracks and stores them.
TouchPoint Internet Banking combines a robust set of information and transaction services with the power of a common platform that can be easily integrated with other delivery channel applications and core, back-end systems.
TouchPoint Marketer enables the sales force to target the right product to the right customer at the right time based on local market needs and opportunities.
TouchPoint Profitability, which includes TruABC and TruPROFIT, enables institutions to better understand and manage their business, their products and their customers. TruABC helps determine the true costs of providing and delivering products and services, through robust, activity-based management and statistical analysis. TruPROFIT measures and reports customer, product and organizational profitability and allows institutions to access and analyze profitability information.
TouchPoint Referral automates and streamlines the entire referral process from start to finish.
Touchpoint Sales helps financial institutions identify, track and close sales with prospect, opportunity, portfolio and contact management features.
TouchPoint Service consolidates customer and account data so service requests can be handled efficiently and effectively; provides a customer-centric view with contact history, account relationships, current work in progress and cross-sell opportunities; includes ready-touse account-specific profiles and workflow enabled business processes.
TouchPoint Teller simplifies teller and branch operations. Allows users to perform monetary transactions; administer and manage cash and vault drawers; leverage cash dispensers and other peripheral devices; perform administrative tasks for managing teller system and staff; and report on all teller and cash related activities.